Shipping policy

We’re committed to providing a smooth and convenient shipping experience for our customers. Here’s everything you need to know about our shipping process.

Shipping Methods and Delivery

Delivery Timelines

Order Confirmation: After placing your order, you’ll receive an email confirmation.

Processing: Once verified, we’ll prepare your order for shipment.

Tracking: When your order ships, tracking details will be sent to the email provided.

Total Timeline: 4-8 business days from order placement to delivery (depending on location).

In the event of delays due to weather or supply issues, our customer support team will notify you promptly to keep you informed.

If you do not receive tracking details within 5 business days from your order date, please reach out to us via our contact page, or directly at support@thesaunasupply.com

Country	United States
Shipping Method	FedEx, USPS, and Local Freight Companies.
Handling Time	1-3 Days (Monday to Friday)
Transit Time	3-5 Days (Monday - Friday) depending on location
Total Delivery Time	4-8 business days
Order Cut-Off Time	Orders placed before 5:00 PM Eastern Standard Time (New York) begin processing the same business day. Orders are typically prepared and handed to the carrier within 1–3 business days, Monday through Friday.

Shipping Costs

Free Shipping - All Products

Certain conditions may incur extra fees, such as:

Delivery locations inaccessible to standard carriers, requiring special LTL freight.
Areas that cannot accommodate large delivery vehicles (e.g., remote locations, islands).
Extra-long crates requiring manual unloading or specialized equipment.
Delayed acceptance beyond 48 hours after the carrier’s initial delivery contact may incur storage fees.

Coverage Area , Where We Ship

We currently ship to all contiguous U.S. states. For deliveries to Alaska, Hawaii, or U.S. islands, please contact us for a customized quote. All orders are shipped from our U.S.-based distribution centers for faster service and tracking accuracy.

Receiving Your Shipment

Delivery Scheduling

Freight carriers will reach out to schedule delivery at your convenience. Upon receiving your order:

Inspect Upon Arrival: Examine your items carefully for any signs of damage before signing.
Count and Confirm: Ensure all items are accounted for and in good condition.
Report Any Issues: If you discover damage or missing items, report these within 24 hours to our support team via email support@thesaunasupply.com or via our contact page.

Handling Damaged Shipments

Occasionally, shipping damage may occur. Please note:

Visible Damage: Make detailed notes on the delivery receipt for visible damage.
Concealed Damage: If damages are found after unpacking, report within 72 hours for a replacement or assistance.

Delivery Refusals and Unavailability

Order Refusals
If you refuse delivery for reasons other than shipping damage, you may be subject to a return shipping fees.

Customer Unavailability
To avoid additional charges, please ensure accurate contact information and availability for scheduled delivery. Any fees related to redelivery or storage due to unavailability will be the customer’s responsibility.

Phone: +1 (319) 206-0818

Email: support@thesaunasupply.com

The Sauna Supply is operated by CLIENT COASTAL LLC, a company registered in the United States

Company Number : 93-2430225

Address: 11115 CLUB WEST CIR
Blaine, MN 55449

Company Registration Number: 93-2430225

Support Hours

Monday to Friday: 9:00 AM – 5:00 PM EST