Refund policy

Refund & Return Policy

At The Sauna Supply, we stand behind every product we sell. We understand that purchasing a sauna is a significant investment, and we want you to feel completely confident from the moment you order to the moment your sauna is set up in your home. Please read our return and refund policy carefully so you know exactly what to expect.

30-Day Return Window

We offer a 30-day return policy from the date of delivery. If for any reason you are not fully satisfied with your purchase, you may initiate a return within 30 days for a full refund of the product purchase price.

To be eligible for a return, your item must be:

In its original, unused, and unassembled condition
In the original packaging with all components, accessories, manuals, and hardware included
Free from any damage, modifications, or signs of use

We do not charge any restocking fees. Your refund will reflect the full product price paid, with no deductions for processing or handling.

Non-Returnable Items

To maintain the quality and safety standards our customers expect, the following items are not eligible for return:

Products that have been assembled or installed
Products that have been used, modified, or altered in any way
Items that are missing original packaging, components, or accessories
Products with damage caused after delivery that was not reported within 48 hours of receipt

If you are unsure whether your item qualifies for a return before initiating the process, please contact our customer support team and we will be happy to guide you.

Damaged or Defective Items

We take great care to ensure your order arrives in perfect condition. However, if your product arrives damaged or defective, we ask that you:

Document the damage immediately — take clear photos and/or video of the packaging and the product before and during unpacking
Report the issue within 48 hours of delivery by contacting us at support@thesaunasupply.com or calling +1 (319) 206-0818
Do not assemble or attempt to use a damaged item before contacting us

Once reported, we will work swiftly to resolve the issue — whether that means sending replacement parts, arranging a full product replacement, or processing a complete refund. You will not be responsible for return shipping costs in the case of a defective or damaged item.

Return Shipping

For returns that are not due to damage or a product defect, the customer is responsible for arranging and covering the cost of return shipping. Given the size and weight of our products, we strongly recommend:

Using a freight or LTL (Less Than Truckload) carrier for full sauna units
Purchasing shipping insurance to protect the value of the item during transit
Retaining your tracking number and shipping receipt until your refund has been confirmed

The Sauna Supply is not responsible for items lost or damaged during the return transit if adequate insurance was not purchased.

Refund Processing

Once your return has been received and inspected by our team, we will notify you of the approval or status of your refund. Approved refunds are processed within 7 business days and will be issued to your original payment method. Depending on your bank or payment provider, please allow additional time for the funds to appear in your account.

We do not charge restocking fees. The only amounts excluded from your refund are original outbound shipping and delivery costs, which are non-refundable.

Exchanges

We do not offer direct product exchanges at this time. If you would like a different model or product, we recommend initiating a return for your original purchase (if eligible) and placing a new order separately. Our team is happy to help you find the right product before you buy — just reach out and we'll guide you through the options.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Orders cancelled before shipment will receive a full refund with no fees of any kind. Once an order has shipped, it cannot be cancelled and the standard return process will apply upon delivery.

Need Help?

Our customer support team is here to make your experience as smooth as possible. Don't hesitate to reach out with any questions about your order, a return, or anything else.

Phone: +1 (319) 206-0818

Email: support@thesaunasupply.com

The Sauna Supply is operated by CLIENT COASTAL LLC, a company registered in the United States

Company Number : 93-2430225

Address: 11115 CLUB WEST CIR
Blaine, MN 55449

Company Registration Number: 93-2430225

Support Hours

Monday to Friday 9:00 AM – 5:00 PM EST